FAQ

Escape in the Heart of the City

FAQ Massage Spa Asheville GalleryImage19 Urban Exhale

We have two locations. Our primary spa is located at 68 N. Lexington Ave. Suite 207 in downtown Asheville. Our business is on the second story above Water Street restaurant. Enter through the courtyard to the right of Water Street and ascend the stairs on the left to our front door.

Our second location is within Kimpton Hotel Arras on the 3rd floor within the Fitness Center.

On-street parking in downtown Asheville is available with a 2 hour limit. Rankin Avenue garage is within walking distance and offers the 1st hour free, $2.50 for the second hour then $1.25 for additional hours.

Walk-ins can be accepted if there is availability. Advanced booking is highly recommended. Please call or book online for same day appointments.

Urban Exhale requires a 24-Hour notice for rescheduling or cancellation of appointments. We reserve the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk. 

If you need to cancel or reschedule your appointment, please contact the front desk as soon as possible by calling Monday through Sunday 10:00am to 8:00pm. Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you. Cancellations must be communicated directly to the front desk for the cancellation to be confirmed.

Masks are optional for clients and staff at this time. Treatment rooms are thoroughly sanitized between appointments. 

Yes, your time starts when you are on the massage table. You will not be charged for the time it takes for your massage therapist to conduct a verbal intake with you prior to start.

Yes. However, our main entrance is accessed by stairs only. With 24 hour notice, we can provide entry through our backdoor which is located ground level on Carolina Lane. Give us a call to let us know how we can best accommodate you.